Refund policy
We follow the Consumer Protection Act. In plain terms, here is what that means for you.
Changed your mind
- —If you bought as a private individual you can cancel within 7 business days of delivery, no reason needed.
- —The device must come back unused, undamaged and complete, in its original packaging, with everything that was in the box.
- —The return courier is at your cost and will be deducted from the Purchase Price Meaning to say your Final Refundable Amount will Be calculated as Original Purchase Price minus Courier Fee and you will be also held responsible to making sure the Device is returned in its Original State when it was dispatched to you NB. not packaging, unless the item was faulty or not what you ordered. Tell us first and we will confirm the return address and reference.
- —We refund to your original payment method within 7 days of receiving the device back. If items are missing or the device has been damaged on its way back to us, we deduct the reasonable cost from your purchase price to fix the damage and your Final Refundable Amount will Be calculated as Original Purchase Price minus Courier Fee minus Repair Fee and if it can not be restored to its original due to damages we will ship it back to you and won't be able to Pay you your refund
- —If you choose not to accept the operating-system licence when the device first starts up, the whole device can be returned within the same window; the licence cannot be returned on its own.
Faulty or not as described
- —If a device arrives faulty, damaged or different from its listing, contact us straight away. We collect it at our cost.
- —You choose whether we repair it, replace it or refund you in full. This right lasts for 6 months from delivery under the Consumer Protection Act, and our own warranty continues beyond that.
Business, bulk and orders
- —Purchases made by a business, and any order placed on a written quote, are not eligible for change-of-mind returns. The terms in your quote agreement apply and the agreed time to test the devices should be honored unless if there is a communicated reason why the testing can not be done I agreed time
- —A business customer may reject goods that materially do not match the order by telling us in writing within 7 business days of delivery. After that the goods are taken as accepted. You can send the writing to our information centre by emailing or calling the contact information provided below
- —Faulty goods are still covered by the warranty above, whoever the buyer is.
Not returnable
- —Software licences once activated.
- —Consumables once opened.
