Refund policy

We offer a 7 days return of which we charge a 15% handling fee and the courier feeSUPPLIER AGREEMENT
FOR LAPTOPS, COMPUTERS, ACCESSORIES AND IT SERVICES
This Supplier Agreement (“Agreement”) is entered into between:
1. SUPPLIER
ITRACCSSA
Business Activity: Laptop, Computer Sales, Repairs and IT Services
Telephone: 078 078 6843
Email: itraccssa@gmail.com
Business Address: Midrand, South Africa
Hereinafter referred to as “the Supplier”.
2. CUSTOMER
Legal/Business Name: __________________________________________
Registration Number: __________________________________________
VAT Number (if applicable): ____________________________________
Physical Address: _____________________________________________
Postal Address: _______________________________________________
Contact Person: _______________________________________________
Telephone: ___________________________________________________
Email: _______________________________________________________
Hereinafter referred to as “the Customer”.
The Supplier and Customer are collectively referred to as “the Parties.”
 
3. PURPOSE OF THE AGREEMENT
3.1. The purpose of this Agreement is to establish the terms and conditions under which ITRACCSSA will supply laptops, desktop computers, computer accessories, components, peripherals, software-related services, repairs, maintenance and other IT services to the Customer.
3.2. This Agreement applies to all quotations, purchase orders, invoices and supply arrangements entered into between the Parties unless otherwise agreed in writing.
 
4. PRODUCTS AND SERVICES
The Supplier may provide the following:
4.1 Hardware
•    New laptops and desktop computers.
•    Refurbished and pre-owned computers.
•    Monitors and displays.
•    Keyboards, mice and other peripherals.
•    Printers and related equipment.
•    Computer components and replacement parts.
•    Chargers, power supplies, cables and adapters.
•    Storage devices, memory and networking equipment.
4.2 IT Services
•    Computer diagnostics.
•    Hardware repairs and upgrades.
•    Laptop and desktop repairs.
•    Operating system installation.
•    Software installation and configuration.
•    Data transfer and migration.
•    Computer maintenance.
•    IT support and troubleshooting.
•    Networking and related technical services.
The specific products and services supplied will be described in the applicable quotation, purchase order or invoice.
 
5. QUOTATIONS AND PURCHASE ORDERS
5.1. Quotations issued by the Supplier are subject to product availability and are valid for the period stated on the quotation.
5.2. Where no validity period is stated, the quotation may be withdrawn or amended by the Supplier due to changes in supplier pricing, exchange rates, availability or other commercial circumstances.
5.3. A purchase order submitted by the Customer is subject to acceptance by the Supplier.
5.4. No order is considered confirmed until accepted by the Supplier and, where applicable, the required deposit or payment has been received.
5.5. Product specifications, quantities and prices will be confirmed in writing.
 
6. PRICING
6.1. All prices will be quoted in South African Rand (ZAR).
6.2. Prices may be subject to VAT where applicable.
6.3. Delivery, installation, collection and other additional charges may be charged separately where applicable.
6.4. The Supplier reserves the right to adjust pricing before an order is confirmed where the Supplier’s acquisition cost, availability or other relevant commercial circumstances have changed.
 
7. PAYMENT TERMS
The agreed payment terms are:
Payment Terms: __________Cash_____________________________________
Unless otherwise agreed in writing:
7.1. The Supplier may require full payment before delivery or collection.
7.2. Where a deposit is required, the order will only be processed after the deposit has cleared.
7.3. Where credit terms have been approved, invoices must be paid within the agreed credit period.
7.4. The Supplier may suspend further deliveries or services where an account is overdue.
7.5. The Customer remains responsible for all undisputed amounts due under this Agreement.
 
8. DELIVERY AND COLLECTION
8.1. Delivery arrangements will be agreed for each order.
8.2. Delivery dates are estimates unless a specific date has been confirmed in writing.
8.3. The Customer must provide accurate delivery details and ensure that an authorised person is available to receive the goods.
8.4. Any additional delivery costs resulting from incorrect information supplied by the Customer may be charged to the Customer.
8.5. The Customer must inspect the goods upon delivery or collection and notify the Supplier of any apparent damage or discrepancy within a reasonable period.
 
9. OWNERSHIP AND RISK
9.1. Risk in the goods will pass to the Customer in accordance with the applicable sale and delivery arrangements.
9.2. Where goods are supplied on credit or deferred payment terms, ownership of the goods shall remain with the Supplier until the Supplier has received full payment, to the extent permitted by applicable law.
9.3. The Customer may not sell, transfer, pledge or otherwise dispose of goods subject to a valid retention-of-title arrangement before ownership has passed to the Customer.
 
10. WARRANTY
10.1. Products supplied by ITRACCSSA may carry a manufacturer’s warranty where applicable.
10.2. Refurbished and used equipment may carry a separate warranty period specified on the quotation or invoice.
10.3. Warranty claims may require inspection and testing before a repair, replacement or other remedy is determined.
10.4. Warranty coverage does not ordinarily extend to damage caused by misuse, negligence, liquid damage, physical damage, unauthorised repairs or modifications, electrical damage, malware or other causes outside the applicable warranty terms.
10.5. Nothing in this Agreement excludes or limits any mandatory rights available to a consumer under applicable South African law.
 
11. RETURNS AND REPAIRS
11.1. No product should be returned without prior approval or return instructions from ITRACCSSA.
11.2. Customers requesting a return must provide proof of purchase and relevant details regarding the product and reason for return.
11.3. Products returned for warranty assessment may be inspected and tested.
11.4. Where a defect is confirmed, the remedy will be determined in accordance with the applicable warranty, manufacturer’s terms and South African law.
11.5. Special-order products may be subject to specific return conditions communicated at the time of purchase.
 
12. REFURBISHED AND PRE-OWNED EQUIPMENT
12.1. Refurbished or pre-owned equipment may show reasonable signs of previous use.
12.2. The Supplier will disclose material known defects or relevant condition information where required.
12.3. The specifications, condition and applicable warranty of refurbished or pre-owned equipment should be confirmed on the relevant quotation or invoice.
 
13. IT REPAIR SERVICES
13.1. The Customer authorises ITRACCSSA to diagnose and perform the agreed repair or service on equipment submitted to the Supplier.
13.2. Where additional faults or repairs are identified, the Supplier may provide an additional quotation before proceeding with substantial additional work.
13.3. The Customer is responsible for maintaining appropriate backups of important data.
13.4. While reasonable care will be taken, the Supplier cannot guarantee recovery of data from damaged, corrupted or failing storage devices.
13.5. The Customer authorises the Supplier, where reasonably necessary for the agreed service, to access the device and its operating system, files or settings.
 
14. DATA PROTECTION AND POPIA
14.1. The Parties agree to comply with applicable requirements of the Protection of Personal Information Act 4 of 2013 (POPIA).
14.2. The Supplier will take reasonable measures to protect personal information in its possession or control.
14.3. The Customer remains responsible for ensuring that it has the necessary authority to provide personal information to the Supplier.
14.4. Where ITRACCSSA processes personal information on behalf of the Customer, the Parties will cooperate in taking reasonable measures to protect that information.
 
15. CONFIDENTIALITY
15.1. Each Party shall keep confidential information received from the other Party confidential.
15.2. Confidential information may include pricing, customer information, business information, technical information, passwords, systems information and commercial arrangements.
15.3. Confidential information may only be disclosed where authorised by the relevant Party or where disclosure is required by law.
 
16. CUSTOMER RESPONSIBILITIES
The Customer agrees to:
16.1. Provide accurate information to the Supplier.
16.2. Make payments when due.
16.3. Use supplied equipment appropriately and in accordance with manufacturer instructions.
16.4. Provide reasonable access to equipment where repairs or IT services are required.
16.5. Maintain appropriate backups of important data.
16.6. Notify the Supplier promptly of faults, damage or other issues relating to supplied goods or services.
 
17. LIMITATION OF LIABILITY
17.1. The Supplier will perform its obligations with reasonable care and skill.
17.2. To the extent permitted by South African law, the Supplier will not be liable for indirect or consequential losses arising from the Customer’s use of supplied products or services.
17.3. Nothing in this Agreement limits liability that cannot lawfully be excluded or limited.
 
18. BREACH
18.1. A Party will be in breach of this Agreement if it materially fails to comply with its obligations.
18.2. Where the breach is capable of remedy, the affected Party may provide written notice requiring the breach to be remedied within a reasonable period.
18.3. Where the breach is not remedied within the required period, the affected Party may exercise any remedies available under this Agreement or applicable law.
 
19. TERMINATION
19.1. Either Party may terminate this Agreement by giving 30 days’ written notice, unless otherwise agreed.
19.2. The Supplier may suspend or terminate the Agreement where the Customer materially breaches the Agreement, fails to make payment, becomes insolvent or engages in unlawful activity.
19.3. Termination does not cancel payment obligations that arose before the termination date.
 
20. DISPUTE RESOLUTION
20.1. The Parties shall first attempt to resolve any dispute through good-faith negotiations.
20.2. If the dispute cannot be resolved amicably, either Party may pursue the appropriate remedies available under South African law.
20.3. The Parties agree that the courts of the Republic of South Africa shall have jurisdiction where court proceedings are required.
 
21. GOVERNING LAW
This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
 
22. NOTICES
22.1. Formal notices under this Agreement must be provided in writing.
22.2. Notices may be delivered by hand, email or another agreed written communication method.
22.3. The Parties must notify each other of any change to their contact details.
 
23. GENERAL
23.1. This Agreement, together with applicable quotations, purchase orders and invoices, records the commercial understanding between the Parties concerning the relevant supply relationship.
23.2. Any amendment to this Agreement must be agreed in writing by both Parties.
23.3. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
23.4. Neither Party may transfer its rights or obligations under this Agreement without the prior written consent of the other Party, except where permitted by law.
 
24. ACCEPTANCE AND SIGNATURES
By signing this Agreement, the Parties confirm that they have read, understood and agreed to the terms and conditions contained herein.
FOR ITRACCSSA – SUPPLIER
Full Name: ______________________________________________
Position: ________________________________________________
Signature: _______________________________________________
Date: ___________________________________________________
 
FOR THE CUSTOMER
Company Name: __________________________________________
Full Name: ______________________________________________
Position: ________________________________________________
Signature: _______________________________________________
Date: ___________________________________________________